The Kobo firmware has varied, some were using version 3.18.0 - some were using older versions. This issue has been reported mainly with Kobo Aura HD or Aura H2O, but also with Kobo Glo and Kobo Glo HD. We also helped someone with this issue using Mac OSX 10.11. Most of the customers involved are using Windows 7, and Internet Explorer or an alternative browser like Firefox or Chrome - but we've had this issue occur at least once for someone using Windows 8 and twice for people with Windows 10. Our primary ebook vendor has been unable to help beyond supplying the workaround of downgrading to ADE 3.0. We began receiving requests for help right with this around the week of November 8th and are continuing to receive new requests for help with this issue throughout January and as recently as today. Please sign-in with the authorized Adobe ID and try again." This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. As soon as the customer ejects the Kobo and tries to open the ebook on the device itself the error message pops up: "Oops! This document couldn't be opened.When the ebook is transferred to the device, it seems to work properly and no errors appear.The Kobo appears to be properly authorized and is connected via USB, appearing in ADE.DRM epub ebooks seem to download properly inside ADE.ADE 4.0 - 4.5 is authorized with an Adobe ID.All of the people involved were using their Kobo with ADE successfully until just recently, and all have experienced the following set of conditions and problem: I work at a public library and we now have at least 8 - 12 members of the public (anecdotally more), who are unable to open Adobe DRM epub ebooks on their Kobo ereaders from our Overdrive or Freading services using Adobe Digital Editions versions between 4.0 and 4.5 and Windows 7 - 10.
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